HealthTap Reviews
HealthTap has an overall rating of 2.3 based on 47 reviews. Customer feedback on HealthTap is mixed: HealthTap reviewers highlight positive aspects like convenient access to healthcare professionals, quick response times for consultations, user-friendly interface, affordable pricing options, which strongly appeal to individuals seeking convenient and affordable healthcare solutions. However, HealthTap is often criticized for its limited availability of specialists, occasional technical issues, variable quality of responses, not suitable for emergency situations.
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How would you rate HealthTap?
All HealthTap Reviews (47)
hello_john745
May 28, 2026
"Some of the doctors seemed good..."
Some of the doctors seemed good, but one of them really rushed through the visit and only gave me very basic answers. It felt like they hadn’t really read my notes beforehand, I expected a little more for what I paid. Not the worst experience, just felt kind of unprofessional
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jane.Beckham
April 13, 2026
"Support got my billing issue sorted out"
I had a billing issue come up after my visit, where something on the charge didn’t look right to me, so I reached out to support to ask about it. They got back to me the next day, which was not bad, and we went back and forth for a couple of messages because they needed to check a few details and I had to explain what I was seeing on my end. In the end, they fixed it and everything was cleared up, so I’m happy with the outcome. I’d probably give it 5 stars if the whole thing had been handled a little faster, but overall the support team was helpful and got the job done.
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Michael_hesselschward86
February 15, 2026
"I’ve used it a few times now..."
I’ve used it a few times now, and it’s quick enough when I need something done fast. Convenient overall, easier than some other...
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connie_Huff94
January 31, 2026
"Not as quick as I was hoping"
I tried Healthtap because I thought I’d be able to get a quick answer to a medical question, but it ended up taking a lot longer than I expected. Maybe I was expecting too much, I’m not sure, but when you’re already worried about something, sitting around waiting makes it feel even worse. The answer I got was fine once it finally came through, so I don’t want to be unfair, but for me the wait kind of defeated the whole point.
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ArthurHorton_32
December 31, 2025
"Pricing felt a lot less clear once I signed up"
I signed up thinking I had a good idea of what I’d be paying, but once I was actually inside the service, it started feeling like there were extra charges and little rules I hadn’t noticed upfront. It kind of reminded me of agreeing to one price at the counter and then seeing a bunch of add-ons show up on the receipt later.
Trying to cancel or even just figure out what I was being billed for was more of a hassle than I expected. I’m sure it might be fine for some people, but the whole billing side felt confusing and not very transparent to me, so I wouldn’t really use it again...
Trying to cancel or even just figure out what I was being billed for was more of a hassle than I expected. I’m sure it might be fine for some people, but the whole billing side felt confusing and not very transparent to me, so I wouldn’t really use it again...
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HealthTap Q&A
Is HealthTap a legitimate company or is it a scam?
LaurenMontgomery
December 07, 2020
“It appears to be a scam if the doctors are unable to write prescriptions.”
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